Please read through the following questions and answers.
Due to COVID-19, we are making the event as safe as possible for you all and will need your cooperation to do so.
We cannot stress enough how important it is you read the following information before arriving at the festival.
What do I need to show to get into the event?
Anyone coming to the event will need to present one of the below:
Can I come to the event if I’m not fully vaccinated?
Yes of course, however you will need to show proof of a negative NHS lateral flow test to gain entry to the event. This must be shown via an NHS text message or email, and the test must have been taken within 48 hours of your arrival at Mote Park.
When do I need to take my lateral flow test?
Please take your lateral flow test at home within 48 hours of your arrival at Mote Park. There will be facilities on site for you to receive a medical assessment, should you not arrive with one of the three requirements.
Where can I get lateral flow tests from?
You can order your lateral flow tests from the NHS website or collect them for free from your local pharmacy. Click here to order your lateral flow tests.
How do I register my lateral flow test result?
You can register your lateral flow test result here.
How can I create my NHS COVID Pass?
You can create your NHS COVID Pass via the NHS App (including a downloadable PDF), on the NHS website or as a paper letter, which can be requested through the NHS website or by ringing 119.
What if I’m having problems with the NHS app?
You can contact the NHS app team here.
What if I’m travelling from outside the UK and
don’t have the NHS App?
The NHS COVID pass is not available to internationals and residents in Wales, Scotland and Northern Ireland. If this is you, you will need to show proof of a negative COVID-19 result (taken within 48 hours of your arrival at Mote Park) via text message/email from the NHS, you can register your test result here.
You can also show a vaccination status letter from your GP.
What should I do if I test positive for COVID-19?
If you test positive for COVID-19 please do not attend the festival and follow NHS guidance. Please see the next question for what you can do with your tickets if you test positive before the event.
If I test positive for COVID-19, can I roll my ticket over to next year?
Yes, if you test positive for COVID-19, please email us at email@example.com and we will transfer your tickets to a future event.
What if someone I am in close contact with tests positive for COVID-19 before/during the event?
If this happens before or during the event, you will need to follow the government guidance here.
Do I need my mask for the event?
No, but let’s all try and take care of each other on our way to Mote Park. Whether you’re travelling by tube, train, car or bus, please wear your mask.
Can I bring hand sanitiser into Mote Park?
Yes, you can bring a 50ml (max) bottle of sanitiser into the festival. But you will be asked to use it on your skin before you’re allowed to take it in.
Will there be social distancing at the event?
No, however we would like everyone to remember that for some people, this will be their first time in a large group of people since the pandemic. Be respectful of everyone’s space and don’t assume anyone will be ready to hug or dance with you, always ask for their consent.
What measures are the event implementing due to COVID-19?
If you have any worries, concerns or further questions, please don't hesitate to email us at firstname.lastname@example.org